WRENCH SOLUTIONS off campus drive For Freshers (2012,2011 &2010) At Ernakulam On 23rd July Salary:1,44,000 PA

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Company Name : WRENCH Solutions Pvt. Ltd

Role: Functional Analyst

Eligibility Criteria:
*. 2012 / 2011 / 2010 BTech candidates
*. BTech Mechanical / Civil / ECE / EEE / AE / EI / IC candidates only
*. 60% or above in BTech
*. Male candidates only. Female candidates are not eligible
*. Good written and spoken communication (English)
*. Outside kerala college students are also eligible

Job Description:
*. To make the customer happy/satisfied with your support.
*. Should work in shifts.
*. To provide functional support; answering support queries via phone, email and online meeting and chat.
*. To understand site specific requirements from sites which are handed over to support. Create RS for such requirements and manage release of necessary builds.
*. To take ownership of user problems and be proactive when dealing with user issues.
*. To log all calls on the call logging system.
*. To document (keep log) all the work done with a uniquenumber (SCRN)
*. To maintain a high degree ofcustomer service for all support queries and adhereto all service management principle and service level agreements.
*. Respond to issue from clients and help them by resolving the issues within SLA.
*. Provide necessary training and advice to the customers.
*. Travel to different sited to support
*. To simulate technical as wellas functional bugs and provide solutions by planning service packs (within SLA) with help from the technical coordinators.
*. Daily reports to reporting officer.
*. To create requirement specification if needed.
*. Ensure highest quality of the software

Salary:
*. 1,44,000 LPA

Selection Process:
*. Aptitude Test / GD on 23rd July
*. Technical / HR interview 23rd or 24th July

Confirmation / Hall Ticket:
*. SHREDS for confirmation.
*. Confirmation open. Confirmation will close as soon as desired number is reached.
*. Confirm only if you are eligible and 100% sure to attend the test.
*. Hall Tickets will be available in SHREDS
*. Candidates who confirm and do not report for the test will not get future services from SHREDS

Outstation candidates are advised to check www.shredskerala.org before proceeding to test venue as aprecaution against unexpected exigencies.

All the candidates should bring the following to test venue :
*. Writing Pad,
*. Two copies of RESUME,
*. Two sets of photocopies of your mark lists,
*. Three copies of passport size photographs,
*. Examination fees to be paid to SHREDS,
*. Gum,
*. College ID/Any other Photo ID.

TO APPLY ONLINE >>>
http://www.shredskerala.org/D_Wrench_BTech_120723.html

Date: Monday 23rd July 2012
Venue: Ashir bhavan, Kacherippadi, Banarjee Road, ERNAKULAM.

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