Wipro Infotech IT Sevice Desk Engineer 0-4 Yrs Exp Job Openings In Chennai For B.Sc,B.Com,B.A,BCA,BBA,Diploma Graduates CTC INR 1,00,000-3,00,000 PA

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Company name:Wipro Infotech

 Wipro Infotech Company Profile:Wipro Infotech is the IT Services, Solutions & Products division of the Wipro Limited. For the year ended March 31, 2008, Wipro Infotech recorded Revenues of Rs 37.46 billion, representing a growth of 51% YoY. PBIT grew by 46% YoY to Rs 3.12 billion. Services business contributed 33 % to total Revenues and grew by 47% YoY.With over two decades of experience, Wipro has stamped its presence on the Indian market and leads the Indian IT industry.

Job Type :IT Sevice Desk Engineer

 Job Location:Chennai

 Job Educational Qualification:B.Sc,B.Com,B.A,BCA,BBA,Diploma

Experience Required:0-4 Years

 CTC:As per industry standards

 Eligibility:
  1. Strong interpersonal skills are a prerequisite.
  2. Ability to work effectively in a dispersed team and individually.
  3. Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
  4. Ticket reassignment to PRG’s if ticket unresolved by L1 (where ever applicable)
  5. Routing / Chasing of tickets with other PRG’s
  6. Recording trend of calls and identifying outages proactively
  7. Callbacks for customer not reachable cases & customer request
  8. Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
  9. Creating child tickets and tagging them with problem ticket
  10. Callback the user and confirm resolution (where ever applicable)
Recruitment Process:
The eligible candidates who are interested to participate in this process are requested to confirm their participation through the following link.Submit Your Resume Before applying for the job.

Step2:Click Here To Apply

 Company Website:www.wipro.com

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